“Managers can detect straight away which customers are difficult ones, like ones who are willing to fight, or won’t relent until they get what they want,” he says. “But this is important: very rarely is it ever a momentary refund, more often than not it’s vouchers.”
So those audience members pondering storming out of Mother! should quite easily be able to replace their tickets for tickets to something less polarising if they’re genuinely furious enough and have no problem haranguing the staff. Which, we can all agree, is a lovely way to end a day out.